Storage Bromley Terms and Conditions for Services
These Terms and Conditions set out the basis on which Storage Bromley provides storage, removals and related services within the United Kingdom. By placing a booking, paying a deposit, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Storage Bromley, the provider of storage, removals and associated services.
Customer means the person, firm or organisation requesting or receiving the services from the Company.
Services means any removal, storage, packing, loading, unloading, transportation, waste removal or related services provided by the Company to the Customer.
Goods means the items, property or belongings which are the subject of the Services.
Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.
Scope of Services
The Company provides domestic and commercial removal services, storage facilities, and ancillary services such as packing, loading, unloading and limited waste removal in connection with moves and storage. The precise scope of the Services will be set out in the quotation or booking confirmation supplied by the Company.
The Company reserves the right to refuse any service request that, in its reasonable opinion, poses a risk to safety, breaches regulations, or is otherwise unsuitable.
Quotations
Any quotation provided by the Company is based on the information supplied by the Customer, including but not limited to property access, the nature and quantity of Goods, and any special requirements such as packing, dismantling or specialist handling.
Quotations are usually provided on a fixed price basis unless expressly stated otherwise. A fixed price quotation is valid for a limited period stated on the quotation or, if not stated, for 30 days from the date of issue, after which it may be subject to change.
The Company reserves the right to revise a quotation if the information provided by the Customer is inaccurate or incomplete, or if circumstances change, for example if there are additional items, changes to access, delays not caused by the Company, or if extra services are requested on the day.
Booking Process
A booking is only confirmed when the Customer has accepted the quotation and complied with the Companys booking requirements, which may include payment of a deposit or written confirmation. Verbal or provisional bookings are not binding unless confirmed by the Company.
The Customer must provide accurate information about the addresses involved, access conditions, parking restrictions, the volume and type of Goods, and any special handling requirements. The Customer must also notify the Company of any factors that may affect the performance of the Services, including limited access, narrow stairways, lifts, time restrictions, or the need for parking permits.
The Company may request photographs, inventories or site visits in order to confirm the scope of work. If, on arrival, the circumstances differ significantly from those described at the time of quotation or booking, the Company may adjust the price, modify the Services, or decline to proceed if it would be unsafe or unlawful to continue.
Payments and Charges
Unless otherwise agreed in writing, payment terms are as follows. For removals and related services, a deposit may be payable at the time of booking, with the balance due prior to or on the day of the move, before work is completed. For ongoing storage, charges are normally payable in advance for each storage period.
Payment must be made using an accepted payment method as notified by the Company. The Company reserves the right to refuse to commence or continue work if payment has not been received as required.
If any payment is overdue, the Company may charge interest on the outstanding amount at the statutory rate applicable to late payments in the United Kingdom, accruing on a daily basis until payment is received in full. The Customer is responsible for any reasonable costs incurred by the Company in recovering overdue sums, including legal and collection costs.
Storage charges may be subject to periodic review. The Company will give reasonable notice of any change in storage rates. If the Customer does not agree to the revised rates, the Customer may terminate storage by giving notice in accordance with these Terms and Conditions and removing the Goods before the effective date of the change, subject to payment of all sums due.
Cancellations and Postponements
The Customer may cancel or postpone the Services by giving notice to the Company. Any cancellation or postponement may be subject to charges, calculated with reference to the time remaining before the scheduled service date.
If the Customer cancels or postpones more than a reasonable period before the agreed date, any deposit may be refunded or transferred at the Companys discretion, less any non-recoverable costs incurred. If cancellation or postponement occurs at short notice, the Company may retain all or part of the charges to cover its costs and loss of business.
The specific cancellation or postponement charges, including any applicable time thresholds, may be set out in the quotation or booking confirmation. In the absence of such details, the Company will apply fair and reasonable charges having regard to the notice given and the work scheduled.
If the Company has to cancel or significantly change the Services due to circumstances beyond its reasonable control, such as extreme weather, accidents, road closures, industrial action or other events of force majeure, it will notify the Customer as soon as reasonably practicable and seek to agree an alternative date or arrangement. The Company will not be liable for any indirect or consequential loss arising from such cancellation or change.
Customer Responsibilities
The Customer is responsible for ensuring that adequate access, parking and permissions are available at all collection, delivery and storage locations. Any parking charges, fines or penalties arising from insufficient or incorrect parking arrangements may be charged to the Customer, except where caused by the Companys negligence.
The Customer must ensure that Goods are properly packed, labelled and prepared for transport or storage unless the Company has agreed to provide packing services. Fragile or valuable items must be clearly identified and, if necessary, separately insured.
The Customer must remove any personal documents, cash, jewellery, watches, precious metals, stones, or other items of special value prior to handing Goods to the Company, unless the Company has expressly agreed in writing to transport or store such items. The Companys liability for such items is strictly limited as set out in these Terms and Conditions.
The Customer warrants that they are the owner of the Goods or are authorised by the owner to accept these Terms and Conditions on the owners behalf. The Customer agrees to indemnify the Company against any claims brought by third parties concerning ownership or rights in the Goods.
Restrictions on Goods and Waste Regulations
The Customer must not request the Company to move or store, and the Company will not knowingly accept, any Goods which are unlawful, dangerous, hazardous, explosive, corrosive, toxic, flammable, perishable, or otherwise likely to cause damage, contamination or risk to property, people or the environment. This includes but is not limited to firearms, ammunition, gas cylinders, petrol, oil, paint, solvents, chemicals, illegal substances, live animals, plants, foodstuffs or waste that is not properly classified and packaged.
Any waste handling or disposal carried out by the Company will be undertaken in accordance with applicable UK waste regulations. The Customer remains responsible for ensuring that any waste presented is correctly described, sorted and suitable for removal. The Company may refuse to remove any items it reasonably believes to be hazardous, uncontrolled or non-compliant with waste legislation.
The Customer agrees not to use storage services for the deposit of waste, illegal goods or any items whose possession or storage would breach applicable law or regulation. The Company may inspect Goods where legally required or where there are reasonable grounds to suspect breach of these restrictions, and may remove or dispose of prohibited items at the Customers expense and without liability, subject to applicable law.
Performance of Services
The Company will exercise reasonable care and skill in performing the Services. Time schedules given for arrival, completion of work, or delivery are estimates only and are not guaranteed unless expressly agreed as such in writing. The Company is not liable for delay caused by events outside its reasonable control, including traffic conditions, weather, accidents, roadworks or access difficulties.
The Customer or an authorised representative must be present at collection and delivery points to supervise the work, provide access, and verify the Goods moved or stored. Where no representative is available, the Company will act in what it reasonably considers to be the best interests of the Customer but shall not be liable for loss or damage arising from the absence of supervision.
Liability and Limits of Liability
The Company will take reasonable steps to protect the Goods and property while providing the Services. However, the Companys liability is subject to the exclusions and limitations set out in this section.
The Company is not liable for loss or damage arising from inherent defects, pre existing damage, poor packing by the Customer, normal wear and tear, atmospheric or climatic conditions, vermin or infestation, or the fragile or unstable nature of certain items unless specially agreed in writing. The Company is not liable for indirect or consequential loss, including loss of profit, loss of opportunity, emotional distress, or loss arising from inability to use or access property or Goods.
In respect of removals and storage, the Companys liability for loss of or damage to Goods caused by its negligence or breach of contract is limited to a reasonable amount per item or per consignment, as described in the quotation or booking documentation. If no specific limit is stated, the Companys total liability for all claims arising from a single Contract shall not exceed a fair and proportionate sum based on the charges paid for the Services and any applicable insurance arrangements.
The Customer may request increased liability cover or insurance, subject to payment of additional charges and completion of any required documentation. It is the Customers responsibility to ensure that the level of cover is adequate for the value of the Goods.
Nothing in these Terms and Conditions excludes or limits the liability of the Company for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.
Claims and Notification of Loss or Damage
The Customer must inspect the Goods and property as soon as reasonably possible after completion of the Services. Any visible loss or damage should be noted at the time on any delivery or completion documentation where practicable.
The Customer must notify the Company in writing of any claim for loss or damage to Goods or property as soon as reasonably possible and in any event within a reasonable period after becoming aware of the issue. The Company may require evidence, photographs, receipts or other documentation to assess the claim.
Failure to notify the Company within a reasonable period may prejudice the Companys ability to investigate and, where applicable, recover from third parties, and may therefore affect the Customers entitlement to compensation, unless the law provides otherwise.
Right of Lien and Disposal of Goods
The Company has a legal right, known as a lien, to retain possession of Goods until all amounts due under the Contract and any related contracts are paid in full. If sums remain unpaid after reasonable notice, the Company may, subject to applicable law, sell or otherwise dispose of some or all of the Goods and apply the proceeds to the outstanding balance, accounting to the Customer for any surplus.
Storage charges will continue to accrue until Goods are removed or disposed of in accordance with these Terms and Conditions.
Data Protection
The Company will process personal data provided by the Customer in accordance with applicable data protection legislation in the United Kingdom. Personal data will be used for the purposes of administering bookings, providing the Services, processing payments, complying with legal obligations and, where permitted, for service improvement and related customer communications.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, whether contractual or non contractual, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory rights the Customer may have to bring proceedings in another jurisdiction under applicable consumer protection laws.
General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be severed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms. The Customer may not assign or transfer any of its rights or obligations under the Contract without the Companys prior written consent.
The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless a change is required by law or mutually agreed in writing.
