Bromley Storage Service Terms and Conditions
These Terms and Conditions set out the basis on which Bromley Storage provides storage-related services to customers in the UK. By making a booking, paying a deposit, signing an agreement, or otherwise using the service, you confirm that you have read, understood, and accepted these terms. They apply to all standard storage arrangements, whether short term or long term, and to any associated handling, access, collection, or administration services supplied under the same contract.
This document is intended to be a clear legal page for customers and should be read carefully before using the service. It explains how a booking is made, when payment is due, what happens if you need to cancel, and how liability is limited. It also sets out your obligations in relation to waste, prohibited items, and compliance with applicable UK law. If any part of the agreement is unclear, the customer should seek clarification before the service begins. In these terms, references to we, us, or our mean Bromley Storage, and references to you or your mean the customer or account holder.
These terms apply in addition to any written quotation, booking confirmation, inventory, service note, or special instruction agreed between the parties. If there is any inconsistency, the specific written agreement for your storage arrangement will take priority over these general conditions to the extent of that inconsistency. Nothing in these terms affects rights that cannot legally be excluded under UK consumer law.
1. Booking Process
A booking request may be submitted by a customer through the usual reservation process, subject to availability and acceptance by Bromley Storage. A booking is not confirmed until we have acknowledged it and, where required, received the applicable deposit or first payment. We may request information to verify identity, assess suitability of the service, and ensure that the storage arrangement is lawful and safe. We reserve the right to decline or cancel a booking where the information provided is incomplete, misleading, or indicates that the service is unsuitable.
At the time of booking, you must provide accurate details about the items to be stored, any access requirements, the expected duration of storage, and any special handling needs. You must also confirm that the goods are yours or that you are authorised to store them. If the items include fragile, valuable, hazardous, restricted, or regulated materials, you must disclose this in advance. We may refuse to store items that are unsafe, unlawful, or beyond the scope of the service. The customer is responsible for ensuring that goods are suitably packed, labelled where necessary, and ready for storage in a condition that is reasonably secure.
Any quoted commencement date is subject to operational availability. If a start date changes because of customer delay, failure to provide required information, or non-payment, we may offer an alternative date or place the booking on hold. A storage agreement is formed only when both parties have accepted the terms and any required initial payment has been made. By proceeding, you agree that the service is provided on a contractual basis and that the final arrangement may depend on the size, nature, and handling requirements of the goods.
2. Payments, Fees, and Refunds
All fees must be paid in accordance with the price stated in the booking confirmation or later agreed in writing. Unless otherwise specified, charges are due in advance and may include storage fees, administration charges, handling fees, collection charges, or other service-related costs. If any payment is not received by the due date, we may suspend access to the goods, refuse further service, charge reasonable late-payment costs, and, where permitted by law, terminate the agreement. Pricing may change for future periods of service, but not retrospectively unless the change arises from an amendment to the agreement requested by you.
Payments may be taken by the methods we make available from time to time. You are responsible for ensuring that payment details remain valid and that sufficient funds are available. If a payment is reversed, declined, or disputed without proper basis, we may recover any resulting bank, administrative, or collection costs. Where the service includes recurring charges, you authorise us to collect payment for each agreed billing period until the arrangement ends.
Refunds are only available where expressly stated in the booking terms, where required by law, or where we are unable to provide the contracted service for reasons within our control. If a refund applies, it will normally be limited to the unused portion of prepaid storage fees less any non-refundable costs already incurred. We do not provide refunds for early removal of goods unless this has been agreed in writing in advance. Any discount, promotional rate, or special offer may be withdrawn if the associated conditions are not met.
3. Cancellations, Termination, and Access
You may cancel a booking before the service starts, subject to any non-refundable charges stated at the time of reservation. If notice of cancellation is received after work has begun or the goods have been accepted into storage, charges may still apply for services already delivered, preparation time, handling, or any reserved capacity we were unable to reallocate. We may charge a reasonable cancellation fee where a confirmed booking is cancelled at short notice and we have incurred costs as a result.
We may terminate or suspend the agreement immediately if you breach these terms, fail to pay on time, provide false information, store prohibited goods, or act in a way that places people, property, or the service at risk. If termination is due to your breach, you remain liable for all sums due up to the date of termination and for any reasonable losses arising directly from the breach. If we end the agreement without fault on your part, we will refund any prepaid storage fees relating to the unused period, subject to lawful deductions.
Your access to stored goods will be subject to our operating rules, security requirements, and any notice periods that may apply. We may refuse access where payment is overdue, where access would be unsafe, or where legal or operational constraints make it unreasonable to permit entry. You must cooperate with reasonable identification, security, and inspection procedures. If you do not collect your items by the agreed end date, we may continue charging storage fees and may take further steps permitted by law after giving any required notice.
4. Liability and Customer Responsibilities
We will take reasonable care in providing the storage service, but our liability is limited to the extent permitted by UK law. We are not responsible for loss or damage caused by events beyond our reasonable control, including fire, flood, severe weather, theft by third parties, power failure, public disorder, or actions of authorities, provided we have taken reasonable steps appropriate to the service. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.
You remain responsible for insuring your own goods if you require cover beyond any protection expressly included in the booking. Unless we have agreed otherwise in writing, the risk of loss or damage to the goods may transfer to you in accordance with the arrangement and the nature of the service. You should keep an accurate record of stored items, their condition, and their value. Any claim for loss, damage, or shortage must be supported by reasonable evidence, including proof of ownership and value where applicable.
You must not store money, securities, irreplaceable documents, living creatures, perishable goods, illegal substances, stolen property, weapons, explosives, or any item whose storage would breach law, regulation, or third-party rights. You must also ensure that goods are properly packed and that they do not leak, emit odours, attract pests, or cause contamination. If your goods cause damage, injury, cleaning costs, or disposal costs, you will be liable for those losses and for any associated legal or administrative expenses reasonably incurred by us.
5. Waste Regulations and Environmental Compliance
Where the service involves removal, clearing, disposal, or handling of unwanted items, you must comply with all applicable UK waste regulations. You must not present us with waste that is hazardous, improperly packaged, or incorrectly described. Certain materials may require specialist collection, licences, or documented transfer procedures. If waste is identified after collection or during handling, we may stop work, isolate the item, notify you, and charge any additional costs arising from safe segregation, storage, transport, or lawful disposal.
You warrant that any waste, surplus goods, or discarded materials you ask us to manage are accurately described and lawfully transferable. It is your responsibility to disclose whether items contain chemicals, oils, batteries, electrical components, sharp objects, medical materials, asbestos, or other regulated substances. If you fail to disclose such information and this causes a breach of environmental law or a health and safety risk, you will be responsible for all resulting losses, penalties, claims, clean-up costs, and professional fees to the extent allowed by law.
We reserve the right to refuse, quarantine, or return any item that is suspected to be hazardous, illegal, or not suitable for standard waste handling. Any disposal carried out on your instruction may be done in compliance with current regulations and may require supporting records. By using the service, you agree that we may take reasonable steps to protect staff, other customers, and the environment, including obtaining advice, arranging compliant disposal, or reporting concerns to the relevant authorities where legally required.
6. Data, Records, and Notices
We may keep records relating to your booking, goods, payments, communications, and any incidents connected with the service. These records may be retained for operational, legal, tax, insurance, or compliance purposes. We will handle personal data in accordance with applicable data protection law. Notices under these terms should be given in writing and will be treated as received when properly delivered to the address or electronic contact method last notified by the receiving party, subject to any agreed notice rules.
If we need to contact you about overdue payment, access, collection, prohibited items, or a change to the service, we may do so using the contact details you provided. You must keep your details up to date. Failure to receive a notice because your details were out of date will not prevent the notice from taking effect where it was properly sent according to these terms. Any delay in exercising a right under this agreement does not mean that right has been waived.
7. General Legal Provisions
If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No amendment to the agreement is valid unless made in writing or otherwise confirmed by us in a clear and durable form. You may not assign or transfer your rights or obligations without our written consent. We may transfer our rights and obligations where this does not materially reduce your protections under the agreement.
These terms, together with any written booking confirmation or service schedule, form the entire agreement between the parties regarding the relevant service and supersede any prior discussion or representation not expressly included in the contract. Neither party shall be liable for failure to perform any obligation where that failure is caused by a force majeure event beyond reasonable control, provided the affected party takes reasonable steps to minimise the impact and resumes performance as soon as practicable.
Governing Law
These Terms and Conditions and any dispute or claim arising from or connected with them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. By entering into the agreement, you acknowledge that the service is offered on this legal basis and that any disputes will be handled under the applicable law of the United Kingdom.